Performance Coach Job DescriptionAn opportunity has arisen within the infield team for a suitable individual to coach and manage a team of Ambassadors within a specific territory across various locations. The Performance Coach reports directly to the Regional Manager and may also deputise for the Regional Manager in the region.The Performance Coach is responsible for ensuring that Ambassadors are correctly trained, equipped, deployed, scheduled, informed, coached, monitored, managed, and supported to continually meet the company's prescribed performance standards. This role also involves performing all necessary administrative duties to protect the company and fulfill obligations to employees.Duties & ResponsibilitiesKey accountabilities:Ambassador capacitation and development:Each Ambassador is comprehensively trained in all necessary aspects to enable them to perform their role to the minimum set standards at all times.Each Ambassador has the correct uniform and all necessary company-provided tools and equipment, all in good condition and accounted for.Ambassador in-store presence and performance:Each Ambassador meets their set monthly sales and other performance objectives.Each Ambassador meets the customer service satisfaction criteria set.Each Ambassador has a sound working relationship with store management.Each Ambassador adheres to their predetermined work schedule.Each Ambassador is correctly attired at all times and meets company grooming standards.People Management and administration:All prescribed staff documentation and records are correctly completed and stored.Monthly store visit schedule is produced in advance and adhered to.Ambassadors take leave regularly without exceeding set maximum leave balances.Monthly performance appraisals are completed for each ambassador.Corrective action is taken for any underperforming staff.Disciplinary processes are correctly instituted for any qualifying transgressions.Exiting staff are correctly off-boarded.Desired Experience & QualificationClear credit and criminal recordSouth African citizen with a valid ID document, proof of residence, and a bank accountExperience managing large teams of between 10 and 20 staff members remotelyReliable transportation with business insuranceTertiary qualification in a business-related field, preferably Sales, Marketing, or CommerceAt least 5 years' management experience in a similar portfolioExperience working in the retail sectorProven record of sales management and achievementsExcellent sales and marketing skillsExcellent coaching and training skillsGood people management and team engagement skillsOutstanding organization and time-management skillsStrong commitment to delivering a high level of customer serviceReliable, self-motivated, and able to work independently as well as part of a teamAble to work under pressure and meet deadlinesComputer literate – Microsoft Office (intermediate)Good verbal and written communication skillsClosing date for this position is: 20 April 2024 by 12pm.Kindly note that only applicants who meet the minimum criteria and complete the online form will be considered.Please note: Due to the high volumes of applications, kindly consider your application as unsuccessful if you have not been contacted within two weeks.
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