Responsibilities: Test and implement application solutionsOperational support including, amongst others, root cause analysis; management of incidents, problems, changes and service requests; and SLA achievementInvolvement with projects, where applicableTechnical solutions and/or configurationVendor liaison, where applicableTechnical advice provided to team members and juniorsQualifications and Experience: A relevant tertiary qualificationExperience with C# and associated development toolsClassic ASP and/or ASP.NET development experienceMS SQL Server experience with Transact-SQL language skillsMS SharePoint and/or Kafka experience (advantageous)REACT / Next.JS (advantageous)Knowledge and/or experience with Application Performance Management (APM) tools (e.g. Dynatrace) would be advantageousExcellent communication skills (both written and verbal)Skills: Database AdministrationIT Support TroubleshootingQuality Management and AssuranceSystem DesignSystems IntegrationService Management ProcessesCyber Security ComplianceCyber Security Customer SupportCyber Security Strategy ManagementCyber Security Monitoring and ReportingVulnerability and Penetration TestingBehaviours: Effectively works with others to achieve shared goalsCreates an environment that fosters and nurtures a culture of creativity which drives successConsistently makes timely, well-rounded and informed decisionsLeverages new technology to enhance productivity, improve problem solving, and support business growthDevelops plans and prioritises initiatives that align to the organisational goals and objectivesUnderstands and navigates dynamics created by processes, systems, and peopleAssesses and improves the efficiency, effectiveness, and quality of various work processesQuickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environmentInterprets and simplifies complex and contradictory information when resolving organisational problemsTakes accountability and ensures others are held to account on agreed upon performance targets
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