Detailed description: Manage operational planning by developing short-term work plans in line with the Business Solutions and Technology Department (BSTD) strategy and business plans as well as communicate on the division's activities. Manage and improve the workflow and application of processes, procedures and systems. Provide advice on the refining of policies, processes and systems and improve the alignment with related divisional processes and systems. Manage and facilitate the delivery of division-specific outputs, including the timeous delivery of projects and the readiness of solutions to transition into operations. Optimise resource use in the division, allocate work, manage the accountability of resources and provide input into cost management. Manage stakeholder relationships to ensure the timeous delivery of quality IT solutions in accordance with business requirement specifications. Identify gaps and inefficiencies (including governance and the management of risks and audit findings) in the work of the division and take specific actions for the implementation of improvements. Manage, monitor, evaluate and report on the quality, turnaround and impact of the division's deliverables. Encourage a performance culture in the division, define performance expectations and conduct effective performance management of direct reports. Drive priority development for employees by promoting and supporting career management and the development of direct reports. Drive innovation and implement the necessary changes to improve application processes and systems to align with global best practices. Execute the IT strategy within the division. Drive the transformation of the Corporate Services systems through implementation and maintenance of a secured and high-availability solution. Job requirements: Honours degree in Computer Science (NQF 8) or an equivalent qualification; 8 to 10 years' experience in an IT environment; and 3 years' experience in managing corporate service solutions (i.e. printing management, workspace management, payment and stock management, parking management, etc.) Technical background in an appropriate area (e.g. software development, infrastructure or integration); Industry, organisational and business awareness; Quality assurance; Continuous improvement; Continued learning and professional development; Business continuity planning; Systems integration; Systems specialisation; IT governance, risk and compliance; Collaboration; Integration testing; Business relationship management; IT enablement reporting, financial management, information management and project management; and Capacity and performance management.
