WHY JOIN THE JSE? The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.
IntroductionWe are currently recruiting for an experienced Application Support Specialist to join our team.
Job summary The primary function of the Application Support Specialist is to provide 1st line operational technical support to JSE business critical applications to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs. To deploy and support 3rd party and in-house developed technology capabilities within the Information Technology division. Engagement is expected with both internal and external stakeholders when required.
Stakeholder ManagementManage vendors and cross functional teams to ensure that tasks are completed where there is a dependency.Engage business users, development and task teams to ensure clarity regarding requirements in terms of data related issues, problem resolving initiatives etc. to ensure needs are met.Business Objectives / FinancialFocus on continuous improvement initiatives to improve overall effectiveness and efficiency of all Production and Testing environments.Support and monitor systems to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs.Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets.Self-ManagementImprove personal capability and professional growth in line with JSE objectives by discussing development needs and proposed solutions with management.Be an effective team member encouraging teamwork and freely sharing knowledge.Visibly live the JSE values contributing to the achievement of divisional objectives.Manage self in terms of development, delivery and act as a self-starter.Transformation and InnovationSupport implementation of business optimisation improvement through team engagement.Encourage innovation, listen and act upon ideas from team and provided technical / expert contribution.Drive the adoption of the JSE leadership brand.Minimum QualificationsBsc Computer Science or Information Technology.Certifications: MS SQL (including SSRS, SSAS and SSIS).Minimum of 5 years in a specialist application support position.Extensive experience in supporting core mission-critical systems.Extensive experience in supporting multiple core-application landscape.Working in a highly pressurised environment with an understanding of the nature of the systems being supported.Knowledge and Skills requiredImplementing and supporting of the respective technologies – Microsoft, Linux, 3rd party applications.Adapting behaviour to meet major changes at work.Building and maintaining effective relationships with internal and external stakeholders.Communicating complex information orally.Conducting Business Impact Analysis.Conducting root cause analysis.Developing educational materials (e.g., training manuals, multimedia visual aids).Evaluating information systems.Interacting with external clients.Managing work queues.Monitoring adherence and compliance.Preparing and delivering presentations.Providing expert advice/opinion and technical support.
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