Application Support Engineer

Job title : Application Support EngineerJob Location : Gauteng, JohannesburgDeadline : January 09, 2025Quick Recommended Links Jobs by Location Job by industries JOB SUMMARY As a Support Engineer, you will: Support and maintain custom applications for international telecommunications network operators. Take ownership of customer issues and drive them through to resolution, including identifying and addressing bugs. Perform preventative maintenance to detect and address issues before they escalate into larger defects. Mentor and provide guidance to Junior Support Engineers. ABOUT YOU To succeed in this role, you will need: Strong experience in application support engineering or development (this is not a desktop support role). Proficiency in SQL (PL/SQL knowledge is a plus). Solid Linux experience. Hands-on expertise with Kubernetes. Familiarity with Oracle APEX and Bash scripting (advantageous). Experience with PL/SQL for retrieving data from Oracle databases. Understanding of the Software Development Life Cycle (SDLC) and system monitoring processes. RESPONSIBILITIES Your key responsibilities will include (but are not limited to): Troubleshooting and resolving complex customer issues in custom applications. Actively monitoring systems and identifying gaps in processes. Assisting in the deployment of new services and products. Maintaining clear and professional communication with clients and internal teams. Managing support activities and performing routine system maintenance tasks. Providing guidance and mentoring to junior engineers. Performing standby duties as scheduled, including after-hours support when needed ICT jobs