Application Service Portfolio Manager

Minimum Qualifications5 to 8 years of experience within IT at either management/leadership levelDiploma or Bachelor's degree in IT related studies or equivalentA Clinical qualification will be advantageous8+ years' experience managing Business Application Services (i.e., ERP, Process Architecture, Business Analysis, Integration, Automation) in a large complex/matrix global organisationExposure to managing and implementing Human Resource applications will be an advantage4-6 years' experience with business process modelling tools3-5 years involvement in Contract negotiations with Vendors and service providersKnowledge of Service Delivery and Service Support disciplines as defined under ITILSpecialist knowledge in developing and maintaining ITIL policies and proceduresDemonstrable experience in managing Service Delivery in an outsourced environmentITIL certifiedSignificant experience of multiple vendor management and contractsExperience in defining and monitoring SLA'sUnderstanding of an IT Strategy and implications for infrastructureAble to work to tight deadlines and produce solid work that is both correct and to a high standardUnderstanding of technical architectural issuesAbility to demonstrate a sound level of understanding across a broad range of technical subjects and be able to apply this knowledge to customer's specific requirementsStrong process background and a proven track record in implementation and enforcing processes
#J-18808-Ljbffr