About MoonPay Hi, we're MoonPay.
We're here to onboard the world to Web3. Why? Because we think Web3 is a unique and democratising technology.
It gives people back control of their money, digital identity, data, and property like nothing else before it. What we do We're the leading infrastructure company in Web3.
This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs.
And over 20 million people around the world now trust our products — just take a look on Trustpilot. We're also big on collaborations.
And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands. But that's not all.
We have also built our own consumer app because we wanted to see if we could build a better Web3 account.
It's taken off in a big way, and we're working hard to continually improve it and to strive for perfection. So whatever your background, we're sure there's something for you here. Come help us build the future of Web3 and digital ownership. About the Opportunity ? As an Application Engineer joining the Operations Technology team, you will have direct autonomy in building out a best in class experience for our customers seeking support through our Enterprise Technology Stack, primarily Amazon Connect.
The team is deeply rooted in customer empathy using MoonPay products and leverages data insights to help set strategy and direction. What you will do Work closely with Ops leadership to design, perform experiments, and drive direction of the Ops Technology Roadmap to build the best in class support experience for our customers.Highly proficient in architecture assessment and proposals.
Designs and implements Amazon Connect Contact Flows according to the business needs and the best practices.
Preferred Languages, Javascript, Python, TypeScript, Terraform.Partner across Product & Engineering teams and drive ideas from inception to production.Experience solving analytical problems with quantitative approaches.Experience building the architecture and design (architecture, design patterns, reliability, data model and scaling) of new and current systems.Experience in technical evaluation and integration with third-party SaaS applications.About You The right candidate for this role is enthusiastic about creating stellar customer experiences and building a world class team.
You are detail oriented, with a desire to continuously improve operational processes.
You are action-oriented and can move quickly to meet the evolving needs of a fast-paced organization.
You are passionate about streamlining complex programs, mentoring high performers and enjoy being a culture carrier for your organization. Most importantly, though, you will embody the core principles that everyone here at the MoonPay lives by.
Our "BLOCK Values" are at the heart of everything we do - and they are… B - Be Hungry L - Level Up O - Own It C - Crypto Curious K - Kaizen MoonPay Perks Equity package Unlimited holidays Paid parental leave Annual training budget Home office setup allowance Monthly budget to spend on our products Working in a disruptive and fast-growing industry where the possibilities are endless Freedom, autonomy and responsibility Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas.
Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match.
Skills can be learnt, diversity cannot. Please let us know if you require any accommodations for the interview process, and we'll do our best to provide assistance. Commitment To Diversity At MoonPay we believe that every voice matters.
We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.
That's why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer.
We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence. MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities.
Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.
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