Application Development Manager
Apply locations Johannesburg time type Full time posted on Posted 2 Days Ago time left to apply End Date: January 6, 2025 (23 days left to apply) job requisition id R26152
Job DescriptionTo manage and guide the Information Technology team by providing strategic solutions to effectively meet the business strategic objectives and goals:
Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan.Produce or review budget reports to make sure they accurately reflect work activity.Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements.Escalate potential budget risks that may lead to increased costs or financial losses.Present work proposals on planned activities that will require financial resources.Allocate and approve expenditure.Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve the budget.Ensure full understanding of customer needs to deliver a quality service.Ensure customer service solutions are aligned to the business operational plan, organisational values, and service standards.Communicate how customer service solutions will be implemented and secure buy-in.Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.Ensure resolution of customer queries and complaints timeously and ownership of issues.Analyse customer feedback to help improve customer service.Propose ideas to improve customer service.Build relationships that allow for the managing of expectations, the sharing of knowledge and diverse insights, and the creation of buy-in.Engage in cross-functional relationships to obtain and provide work support.Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.Develop and implement an area operational plan in achievement of business objectives.Understand competencies and skills required for own and employee's development and performance.Identify development needs and select effective solutions to address own and employee development needs.Ensure that each employee prepares a personal development plan that is implemented and reviewed as required.Provide on-the-job coaching and guidance.Manage team delivery against goals in the area of responsibility.Manage performance moderation, disciplinary action, recognition, and retention processes in line with HR policies and procedures.Participate in Talent Management practices and processes in line with HR policies and procedures.Implement employment equity plan targets in all recruitment and employee movement activities.Manage performance of employees by clearly defining goals and objectives and providing direction, coaching, and regular feedback.Ensure skills are transferred in specific functions and ensure conflict resolution and respond to any complaints or concerns.Set relevant stretch goals for the team and motivate achievement.Lead a development culture where information regarding successes, issues, trends, and ideas are actively shared.Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement.Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 06/01/25
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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