Mission:Safeguard that the Underground Drilling machines achieve optimal performance at our end customers, resulting in increased customer satisfaction leading to more machine sales and new smart technology.Main Duties and Responsibilities:Undertake technical investigations in order to resolve problems and provide customer support.Implement and prove Smart application concept through demonstration and ensure that the product works for end users.Lift both theoretical and practical drilling competence with end customers and Customer Centre colleagues.Educate Product Company personnel in drilling applications.Support Marketing in planning and execution of drilling DEMOs for potential customers and against competitor machines.Responsible for start-up and commissioning of Smart technology.Manage testing and verification of new drilling applications with existing product portfolio.Promote and sell Smart package agreements.Support PSD team during the introduction of new technology.Support and educate customer organization in production and maintenance.Act as application advisor for the product manager team in new product development projects.Suggest functional development based on experience from the field.Support Marketing and PSD team in introducing new machine models in new markets.Fulfil other services related to duties as required.Sell expertise to end users.Drive 60% booked utilization.Educational Requirements:Grade 12.Required Skills and Capabilities:Experience on underground drilling equipment, drill rigs, LHDs, and trucks.Electrical experience / PLC / RCS knowledge.Computer literacy.Good understanding of ground conditions and mining situations.Good customer relations.Good telephone etiquette and skills.Good product knowledge.Interpersonal skills to work with customers and suppliers and to work as part of the Product Support team.Ability to work independently without supervision.Trade qualification is an added benefit.Closing Date: 30 April 2024.Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com.
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