Job DescriptionJob OverviewThe successful candidate will be responsible for conducting an extensive risk assessment on identified players, suggesting improvements to workflows and ensuring compliance to the required Anti Money Laundering (AML) and Know you Client (KYC) regulations. In addition, you will be required to handle enquiries and provide a secure environment for both the customer and our business.Job ResponsibilitiesThe successful candidate will Perform risk assessments on identified clientsDrive continuous improvement by actively providing feedback on workflows, procedures and processes. Act within the bounds of the required legislation, whilst ensuring that the client experience is not compromised.Assist or lead investigations and file all suspicious transaction reports.Provide exceptional client service throughout the engagement with the clientJob RequirementsNational Senior Certificate - Grade 12Min 1 year Contact Center Experience (Financial Services specific) Knowledge FAIS or FICA Regulation (Advantageous)Diploma/Degree preferredExperience in a similar role preferredCompleted a AML Training Course (Advantageous)Key CompetenciesWillingness to learn, possess a can-do attitude and be a part of a dynamic fast-growing companyStrong attention to detail Client Centric ApproachUnderstanding gaming regulations under different jurisdictions is a bonus, but not essentialAn understanding of the legislation that governs the business and being able to see how that impacts on the businessExcellent English skills with strong letter writing skillsConfident, and if necessary, authoritative on the phoneExcellent time management skillsWorking hours - Rotational shift btw 07.00 – 19.00 (Monday to Sunday)Salary : R 11500Just a Few Of Our BenefitsAttendance Incentive up to R 1750*Continued Service Incentive R 1000 / quarter*Tenure BonusFree Breakfast MondaysCore BehaviorsHuntswood a ResultCX company employees have:A Winning MindsetBring You're "A" Game – Passion is contagious! Work everyday like its your first day on the job.Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.Servant LeadershipEnable and Empower all Employees – Our employees are the heart of our successDo the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.Deliver WOW!Own It – Take personal responsibility for getting things done, find a way.Deliver Unbelievable Service – Create "WOW" moments for your customers every time.Subject to HW incentive & remuneration policies, speak to your recruiter for more information.Apply
#J-18808-Ljbffr
