Job title : Anti-Money Laundering Administrator
Job Location : Western Cape, Cape Town
Deadline : December 26, 2024
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DUTIES AND RESPONSIBILITIES The successful applicant will be part of a team responsible for the AML Administration function for the firm including: Opening of new matters on the system – 3E Accurate capturing of client information on a database Requesting FICA documents from clients and secretaries where required Accurately risk classing clients as per the client risk form Liaising and following up on requested FICA documents Obtaining matter risk verification forms Creating deposit invoices where required Updating the system daily and creating new client codes Attending to all client related queries in respect of FICA Attending to all matter related queries Attending to all client contact details and client information changes Adhering to the FICA rules and the company policies and procedures in relation to any changes made to client information Filing of all FICA documents received Proactively identifying problems, and advising the AML Team Leader Ensuring ongoing client satisfaction and feedback
KNOWLEDGE AND SKILLS Customer handling skills Complaint handling skills Excellent communication skills (verbal articulation and written abilities) Customer focus is essential (this is a services environment) The ability to deal with challenging requests and defending unpopular rules and policies is a requirement Tact, diplomacy and assertiveness are important requirements The ability to co-ordinate various activities The ability to work independently, but still within a bigger team structure Flexible approach in an ever-changing working environment Strong focus on work ethic and attention to detail A can-do and problem-solving attitude and willingness to learn other areas Experience working in a team and in a pressurised environment.
EDUCATIONAL QUALIFICATIONS Grade 12 Relevant post matric qualification / FICA qualification or at least 3 years related experience A minimum of 3 years' experience in a professional services environment. Proficient in office administration and the relevant computer software packages e.g. Microsoft Word, Outlook and 3E
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