Job title : Analyst Integrated Command Centre (Randburg)
Job Location : Gauteng, Randburg
Deadline : December 18, 2024
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Job Summary Execute & orchestrate operational processing (batch processing & scheduling) & monitoring services in alignment with customer expectations. Leverage experience to contribute to the optimisation, digitisation & automation of command centre services into the future.
Job Description Command Centre Operations Understand an aggregated view of all IT assets (includes technology stacks) Execute & orchestrate operational processing (batch processing & scheduling) & monitoring in alignment with customer expectations (& do this consistently) Take responsibility for operational processing & monitoring quality by meeting & or exceeding all SLA's & defined targets for e.g. time, quality, cost Continuously evolve own knowledge & skills to assume responsibility for new and OR; refined monitoring & processing services to achieve efficiency & effectiveness objectives (e.g. centralised command centre) Review and analyse operational processing, monitoring & scheduling performance data and identify & proactively predict events & incidents (ahead of their occurrence) Provide support & information to business, problem management, DR, resilience & technology to identify & implement solutions that will prevent incidents, events & outages of critical business services Review operational processing, monitoring & scheduling performance data & provide recommendations for the continuous improvement of these services Participate in the testing processes for all new / optimised command centre operations Support reviews & ongoing optimization and maintenance on command centre technologies and associated tooling Participate in incident & problem management processes and provide critical data-driven insights & suggested remedial actions Stay ahead of the curve on emerging operational processing, scheduling & monitoring technologies & practices and continuously leverage evolved knowledge & skill to influence the automation, optimisation, digitisation & predictive capabilities of the command centre Accountability: Finance, Risk, Governance & Compliance Participate in risk, governance & compliance review & manage, maintain & provide regular & accurate command centre information Ensure risk, governance & regulatory compliance (always!) of all processing, scheduling & operations activity (own ) Accountability: People Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)
Education Bachelor's Degree: Information Technology
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