Analyst, Customer Experience

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Job title: Analyst, Customer ExperienceJob Location: Gauteng, JohannesburgDeadline: February 04, 2025Job Description:Assist in the implementation of client services strategy and philosophy to enable the delivery of Merchant Solutions strategic goals.Manage interaction with customers, internal stakeholders, and value chain partners to develop customer-centric solutions and deliver communication and associated product collateral.Manage and provide input into customer engagement and communication strategy to facilitate customer communication on the correct channels, retaining customers while attracting new ones in a professional manner.Qualifications:Minimum Qualifications:Type of Qualification: First DegreeField of Study: Business CommerceExperience Required:Minimum 3 years of experience in report pack preparation and input into governance structures.Expertise in Agile and SAFe methodologies within client journeys.Proficiency in data extraction, validation, and a solid understanding of banking products and processes.Experience in collaborating with multiple teams to address customer needs and managing stakeholder relationships.Experience working with vendor contracts or outsourced relationships is essential.Familiarity with the bank's IT systems and processes is highly valued.Ability to manage complex client interfaces and drive delivery excellence.Additional Information:Behavioral Competencies:Adopting Practical ApproachesArticulating InformationChallenging IdeasChecking DetailsDocumenting FactsTechnical Competencies:Applications & Master Data ManagementCustomer Understanding (Consumer Banking)Data AnalysisRisk AwarenessRisk ManagementCustomer Service
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