Your new team builds and maintains tooling and automation that AWS support engineers rely on to diagnose issues reported by our customers accurately, resolve those issues reliably and effectively, and to ensure that shortest time to resolution possible.
We have ambitious goals to augment human ability and increase levels of automation using the latest generative AI and machine learning techniques, web frameworks, and the AWS product suite itself.
We are seeking curious self-starters to join our dynamic and growing team. You will get broad exposure to the AWS organization and learn more about the products and services that we build and support on a global basis. This is an opportunity to get involved in identifying and defining the most impactful solutions to ambiguous problems across a large product inventory at scale.
This is a hands-on technical engineering role with scope to increase your specialization in the areas of data and systems analysis, statistics, AI, architecture and design, DevOps, and team leadership roles.
Key job responsibilitiesLead the design, build, and implementation of technical solutions to complex problems.Lead reviews of architecture, design, operations, process, or post-incident analysis for your team. You will actively participate in reviews of systems owned by partner teams.Drive automation and refactoring of existing solutions, including incorporating new generative AI and machine learning components.Ensure scalability, reliability and efficiency of automation processes.Report and analyze usage statistics of the tools and services that our team owns.Proactively identify and mitigate risks and deficiencies.Define your team's technical strategy and operating models.Hire and develop others by leveraging your expertise, coaching, and mentoring. A day in the life
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
We work on a broad spectrum of projects of different sizes using different architectures, technology stacks, and programming languages (though the bulk of it is Python, JavaScript / TypeScript, and React). Tasks range from backend development, front-end development, and infrastructure as code. We prepare and review designs, identify and mitigate risks, experiment and share ideas, all with the goal to keep innovating on behalf of our customers.
You will spend the bulk of your time analyzing systems and writing code. This includes reviewing and approving code contributed by engineers outside of our team. You will be required to participate in "on-call" rotations to resolve ongoing incidents and these will occasionally occur outside of office hours.
About the teamSysDev Engineering, Tooling & Automation (SETA) is a part of the AWS Frontline Support Organisation, focused on creating internal tooling as well as internal and external automation for AWS Support Customers and internal builders.
BASIC QUALIFICATIONS3+ years of non-internship professional software development experience3+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experienceExperience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, RubyKnowledge of systems engineering fundamentals (networking, storage, operating systems)PREFERRED QUALIFICATIONSBachelor's degreeKnowledge of a front-end language (Javascript, CSS, HTML, etc.)Experience with CI/CD pipelines build processesExperience in automating, deploying, and supporting large-scale infrastructureAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.
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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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