Airfreight(Import & Export) Manager

PURPOSE OF THE JOB To oversee and manage the Airfreight (Imports & Exports) Department.To undertake service excellence in building human capability and capacity, encouraging customer engagement and increasing profit(s) per customer whilst managing risk(s). To embark on continous system(s) and process(es) improvements and consistency whilst maintaining our core values and culture.To strive and achieve our business & departmental principles and touchpoints while maintaining our core values and culture. KEY CUSTOMERS Internal clientsColleagues Supervisory staff Management staff Executive staff External clients Companyworldwide network Companyoffices Sister companies Agents Companyservice providers Debtors Creditors KEY PERFORMANCE AREAS OBJECTIVES KEY JOB OUTPUTS Human Capital Ensure the department is properly staffed Maintaining discipline and upholding productivity standards Promoting teamwork for a friendly & productive environment Develop and maintain a high level of moral Mentorship, guidance and knowledge sharing (empowering others) Share knowledge, ideas and innovative thinking with each other Develop a competent, highly motivated and supported team Managing & initiating action(s) to prevent occurences of any non-conformitites relating to the stipulated processes & procedures Identifyting & recording any problems relating to the processes, procedures and the Quality System(s) Ensure staff are aware of all developments (head office, branches, network, otherwise) Assist managment and staff with problem solving Initiate, recommend and provide solutions through the respective channels Strive to continually achieve the following key business drivers and KPI's, Increase profit per customer Access to capital Positive cash flow Customer engagement Customer service excellence Company brand awareness Risk management Continous systems and process improvements Building human capital ahead of demandEnsure all SABS ISO requirements are implemented & adhere to at all times by all parties. Business Processes & Policies Developing, implementing, monitoring and maintaining KPI's and performance standards for all divisions. Ensure all staff members are aware of KPI's and the desired performance standards applicable to their functions Monitoring & measurement of KPI's and performance standards Monitoring performance and ensuring all employees understand their functions, responsibilities and their interrelation within the organization. Identify where automation, intergration and technologies can be implemented to improve the deliverables of company Develop new strategies for certain markets, clients, trades, routes and modes Analyze trends and data conclusions Analyze client activity, volumes moved, routes in operation, profits and losses Ensure all processes are adhered to and QA points are in place Ensure compliance and accreditation within the ISO system Close all / any gaps that might be present Strategic involvement with KAM's (Key Account Manager) to establish client opportunities and securing for new or extension business Service Providers & CompanyNetwork Top 40 SP per mode (air / Ocean / FCL / LCL / trucking companies) measurement Ensure SLA's (Service Level Agreements) are monitored, measured and up to standard on services received from SP's. Address any deviations / changes on the required level. Identify where automation, intergration and technologies can be implemented to improve. Quarterly evaluation & meetings of SP's and to ensure contracts & Standard Terms & Trading Conditions (STTC's) are in placeEnsure competitive buying rates are achieved, harnessed and passed onto the respective departments Negotiate standardized / better buying rates and extended credit terms with all SP's Appoint new service SP's that are market innovators within the same frameworks as above Blacklist / suspend support to those SP's that are not performing or are problematic or no longer viable Stive for common / same directed support with SP's to ensure all Company offices align strategic support for maximum benefit harnessing. Customer Engagement Assist in the handover process betweens KAM's and operations departments to ensure a smoot and accurate flow Monthly client / SP volume reporting Monthly KAM activity report Audit on client rate structures to ensyre they are accurate, sensible and profitable Update all client & SP contracts into the respective e-folder(s) and update the contract matrixes.Ensure all client & SP contracts are extended, re-signed or updated upon expiry dates Ensure all client & SP contracts are within the Companyframework (legal & otherwise) External client visit(s) where required and opportunities arise. Ensure SLA's are monitored, measured and up to standard on service provided to clients.Address any deviations / changes on the required level Customer feedback, service delivery failures, service delivery success Eliminate risks to loose any clients whilst constantly growing the relationship Use any new processes, strategies, systems from one client (sector) to another client (sector) – clone success View clients as individual business units Pool & apply resources Identify where automation, intergration and technologies can be implemented in order to improve FinancialEnsure deadlines are met to ensure no financial losses are suffered (update buying rates, route profiles and files for invoicing) Ensure each client's rate increases (annual, contractual, revenue, statutory or otherwise) are completed & implemented within the required time frames, deadlines and requirements Ensure standardize (but client specific i.e. adapted) pricing structures are in place Updating monthly FCL, LCL, seafreight, fuel surcharges and any other rates. Monitoring weekly, monthly, quarterly and annual budgets Monitoring of all Profits & Loss reports Analysis on profit and loss per division as well as cost control Ensure on-time invoicing reporting (unbilled report & accruals) Ensure on-time delivery report Ensure on-time query resolutions for debtors & creditors (SP's) Ensure on-time query resolutions CBO and debtors management (customers) Authorizing capital expenditure (CAPEX) Monitorting of all expenses & ensure they are kept within the budget All variances must be reported to the Financial / Operations / Managing Director(s) Monthly Operational Report QUALIFICATIONS AND EXPERIENCE REQUIRED Matric / High School Education Relevant Tertiary qualification or objective to work towards (in Logistics or Airfreight) would be an advantage Airfreight, Imports & Exports experience 3 – 5 years related experience in the field Core mode (air) fundamental principles Air forwarding procedures Air clearing procedures Import procedures Customs procedures Financials (budgets) Human Resources / People management Carrier (airlines) processes and procedures (requirements) Transporter and network processes and procedures (requirements) Customer liason Disputes, resolutions and settlements SKILLS AND KNOWLEDGE REQUIRED Mathematical analysis Trend analysis Negotiation skills Management skills Time managment Customer engagement Query Resolutions Computer literacy System & software literacy MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook L-Shipping (In House systems) Other Companyrate / pricing structure(s) Service provider(s) rate / pricing structure(s) Companyclient / sector structure(s) Companynetwork structure(s) Alternatives availible within the service offerings and sectors Industry relatedness and the type of services offered How activities can be priced How synergies can be achieved Market powers PERSONAL ATTRIBUTES/BEHAVIOURS/ATTITUDES Professional at all times Presentable at all times Excellent interpersonal skills Excellent communication skills Attention to detail and the ability to question subject matter Balance finely between objectivity and subjectivity Think strategic & solution orientated Change losses (risks) into profits (opportunities) Remove losses (processes or other) that do not work or contribute Cool, calm, collected and the ability to hold composure under duress and stress (pressure) Energetic, innovative Well organized and administered to solve problems and simply matters Responsiveness and Resilient Self Confidence Propensity to own and handoff
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