AFR Import Controller Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
DHL Global Forwarding has an opening for AFR Import Controller in Johannesburg, South Africa. In this specific position, you will be responsible to be the single point of contact for all freight requests and information. Coordinates the delivery and follow up of air shipments on behalf of customers. Processes, handles, and distributes all required documents in the receiving areas. Performs booking and booking optimization according to internal guidelines as defined by Product. Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements. Ensures documents and timestamps are completed and updated in a timely and efficient manner and according to regulations and internal procedures. Join us in connecting people and improving lives! In this AFR Import Controller position, you will: Provide front line contact with customers.Liaise with overseas stations and suppliers to arrange shipments.Monitor and follow up on shipments until delivery.Create/confirm transport orders to ensure delivery of the shipment to the final customer.Perform booking and booking optimization according to internal guidelines as defined by Product.Prepare, control, and distribute all required Import documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures.Ensure the accurate application of tariffs on all shipments billing.Manage the profitability of every shipment and raise any issues or incidents that would impact the profitability of the account.Perform IT systems related tasks to provide up to date information on shipments.Attend to client queries as required.Ensure all operational KPI's are met and maintained.Report monthly KPI if required.Handle customer complaints.Develop and maintain customer relationships with existing customers.Manage the clients' requirements outlined on client SOP and DHL GF Standard Work Manuals.Assist Airfreight Import Manager to meet department targets.Participate in joint Sales visits if necessary.Identify and report new possible business opportunities.Maintain good relationships with colleagues in various operations.Coordinate/liaise/work with carrier contacts on operational activities, issue resolution, process execution, and performance improvements according to corporate policy.Maintain excellent relationships with suppliers.Monitor shipments on a daily basis.Keep records of the status of shipments.Raise CCM's and OI's where required.Capture and monitor system timestamps required for client status reports and KPI's.Constantly demonstrate and live the values of DHL.Now, here's what we need from you: Extensive knowledge of Air Freight Logistics and Operations.Global Logistics and Geographical knowledge.Strong Communication skills (both written and verbal).Ability to identify and meet customer needs in a timely, pleasant, and friendly manner.Commercial attitude.Good administration skills.Results driven and attention to detail.Computer and Microsoft Office literate.Basic Financial Acumen (Revenue, Cost, Gross Profit, etc).Weekend Overtime if required.Must have a Grade 12.Preferable tertiary education including diploma is an advantage.5 years experience directly related to the duties and responsibilities specified.We offer: Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.Possible further career development.Competitive salary.Why join DHL Global Forwarding? We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html.
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
The largest global network with more than 30,000 passionate employees.The most efficient processes and fastest response times.The best solutions and best customer service.Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results.
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility.
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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