Air Services Centre Ambassador (Hospitality)

This role is for passionate, enthusiastic, and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and have a keen desire to make a difference while contributing to the future of a start-up brand.Job Description:Book all aspects of the guest journey including but not limited to Journeys (cruise itineraries), Destinations (shore) experiences, hotels, and with a special focus on reserving and managing guest air transportation.Provide best-in-class luxury service to our Travel Advisors and to international guests, hosting them via phone, video calls, e-mail, and chat.Support the Global Sales Organisation by building strong relationships with our Travel Advisor and Guest community.Be an expert and reference in the use of our technology systems, Salesforce and Versonix Seaware, to deliver personalised guest experiences.Provide feedback on the quality and efficiency of customer support processes and be able to suggest enhancements.Job Requirements:Minimum of 1 year of experience in a contact center ideally within travel or luxury hospitality with a focus on booking and managing air services.Hospitality mindset – understands the diligence and communication skills needed to deal with luxury, international travelers.Fluent in oral and written English; any other language is a plus.Confident speaking on the phone/video calls, representing the brand.Excellent listening and problem-solving skills.Culturally sensitive to clients from different countries.Comfortable using IT systems on a daily basis (knowledge of Versonix Seaware and Salesforce is an advantage).Willing to work full time on shifting schedules, including weekends to support global markets and time zones.
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