Since our founding in 1982, we have grown to become a world leader in comprehensive transport and delivery solutions for businesses and consumers. Headquartered in Dubai, at the heart of the world's most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex's DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
Location: Johannesburg, ZA
Air Freight Operations Team MemberPurpose of the JobFocal Point of Contact with clients for freight-related requests. Follow the end-to-end customer profile and maintain existing business. Procure the best rates from the airlines/shipping lines after identifying the best solution for the customer.
Job DescriptionIdentify Freight Requirement & Provide Freight Solution to customerDevelop relation with the customerAchieve the overall freight numbers for the customers assignedReport any failure to the line manager and ensure client is updated on time.Coordinate with multiple stakeholders internallyProcure & Negotiate Rates with carriers/agents and officesQuote Submission CW1End to end follow up on shipment life cycle (OPS to execute)Re-quotation if requiredShipment Creation CW1Ensure Cargo wise adoption & milestone status update integrity is 100%Monitor & manage airlines relations on a station level for better buying powerLead negotiation of adhoc or contracted rates to provide more competitive rates to customersCoordinate with costing leader for RFQs, projects & tenders whenever requiredJob Responsibilities - Experience and EducationBachelor's degree in business or any other field3-4 years of relevant working experience in the Freight Forwarding industryExperience in Customer service and handling Key business client, airline & rateCargo wise experience preferredExcellent MS Office skills: Word, Excel and PowerPointGood command in professional email writing
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