Air Freight Import Controller - Cape Town Branch (M/F/D)

Pro-actively communicating and resolving queries or delays for clientsManaging clients KPIs / performance on a monthly basis and productivity of own deskMaking special arrangements / involving the right level of individual to support on critical / urgent shipments.Support in after hour monitoring / Tracking and tracing with carriers, arranging specials on weekendsor facilitating communication and feedback on weekends. when requiredResolving client and routine queries professionally and timorouslyManaging costs effectively and carefullySupporting on invoicing for imports, guiding invoicing controllers and managing rates etc.Involvement with Implementation of new accounts that fall under your specifications area of workTracking shipments, collection from supplier up to arrival and delivery to customerUnderstanding the profit and loss revenue or losses on shipment basisEnsure any challenge is addressed immediately and resolved as soon as possibleHaving an all-round understanding of the airfreight function to ensure solutions can be provided to the client
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