Brief Job descriptionResponsible for handling the administrative aspects of agent sales Responsibilities and Duties Working closely alongside the Agent Sales Consultant to manage some of the administrative and operational task of the sales processChecking availability at the company and 3rd party properties through various platforms as well as securing space on a provisional basis as necessaryConfirmation of all services upon agents' confirmation as per internal procedureChecking invoices to match costs in the quote system and flagging discrepancies to Agent Sales ConsultantLiaising with Finance Team to ensure efficient allocation of deposit to a booking Reconfirmation of bookings due to travel, including but not limited to checks on dietary requirements and rooming allocationsUpdating systems with timings and booking references on behalf of the Agent Sales Consultant at the reconfirmation stageReport any error or issue to you line manager immediately on discoveryRespond to ad-hoc requests from agentsProvide proactive support to colleagues in peak or leave timesProactive approach towards your personal and departmental objectives and working together with management to ensure we reach these targetsFollowing and adhering to all procedures as set out in the operating manualsAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the country in which we operateTaking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledgeUse systems to their maximum potential and play an active role in helping to improve where possibleAwareness of ways in which we can increase sales and play an active role in increasing the performance of the unitEncourage inter-department cooperationAny other duties as required including possible project work Requirements and Qualifications Excellent communications skills, a service delivery mindset, and a strong customer service focus both internally with colleagues and externally with suppliersStrong administration and organizational skillsMeticulous attention to detailProactive mindset and can-do AttitudeAbility to work independently as well as within a broader team setupAbility to work well under pressureExperience in delivering results in a performance-oriented and fast-paced sales environmentExperience and a good understanding of the safari tourism environmentExperience in and knowledge of East Africa Safari sales advantageous (Kenya & Tanzania)Experience working in a sales team environmentStrong customer service skills (written & telephone)Knowledge of sales & reservations systems Required Work PracticesAcross all interactions, promote the image of the sales team as a best in class externally with our clients and internally with key stakeholdersAs a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operatorThe company values are company values that play an important role in how we define ourselves ant set ourselves apartWe place a high value on living these values in everyday work practicesThese values are genuine, honesty, quality, commitment and careWhen staff events happen within working hours it will be compulsory to attend Conditions and Working HoursYou will be required to work in the Cape Town office, Monday – Friday.
You are required to work 9 hours per day including a 1 – hour lunch break.
The working hours are 08h00 – 17h00 with some flexibility.Overtime may be required during peak periodsYou may be required to work alternative South African public holidays for which you will be compensated with time off in lieu Should you wish to apply for this position, please email your latest CV to ****** On application, please advise: Current Salary (total monthly package before deductions):Expected Salary (total monthly package before deductions):Your Notice Period at your current employer:
