Skills & Experience Required Excellent communication skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliersStrong administration and organizational skills with great attention to detailProactive mindset and can-do attitudeAbility to work independently as well as within a broader team setupAbility to work well under pressureExperience of delivering results in a performance oriented and fast paced sales environmentExperience in, and knowledge of East African safari sales advantageousSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales skills and the ability to upsellExperience working in sales team environmentGood knowledge of sales & reservations systemsExperience in handling demanding situations (e.g.
complaints, last minute requests, changes whilst travelling)Experience in and willingness to handle issues outside of office hours when requiredEnergetic and eager to learn Responsibilities & Duties Working closely alongside the East Africa Specialist to manage some of the administrative and operational tasks of the sales processChecking availability at Asilia 3rd party properties through various platforms as well as securing space on a provisional basis a necessaryConfirmation of all services upon agent's confirmation as per internal procedureChecking invoices match costs in quote system and flagging discrepancies to East Africa SpecialistLiaising with Finance Team to ensure efficient allocation of deposit to bookingReconfirmation of bookings due to travel, including but not limited to checks on dietary requirements and rooming allocationsUpdating systems with timings and booking reference on behalf of the East Africa Specialist at reconfirmation stageReport any error or issue to your line manager immediately on discoveryRespond to ad-hoc requests from agentsProvide proactive support to colleagues in peak or leave timesProactive approach to your personal and departmental objectives and working together with management to ensure we reach these targetsFollowing and adhering to all procedures a set out in the operating manualsAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as the 3rd party suppliers) and the countries in which we operate.Taking a proactive adaptable approach to learning in terms of sales skill, systems, processes and product knowledgeUse systems to their maximum potential and play an active role in helping improves where possibleAwareness of ways in which we can increase sales and play an active role in increasing the performance of the unitEncourage inter department co-operationAny other duties as required including possible project work Required Work Practices Across all interactions, promote the image of the commercial team as best in class externally with our clients and internally with our key stakeholdersAs a key point of contact and the face of Asilia, upholding and contributing to the reputation of the company as a leading safari operatorThe Asilia values are company values that play an important role in how we define ourselves and set ourselves apart.
We place high value on living in these values every day work practicesThese values are genuine, inspired to do good, caring family spirit, teamwork, dedicated to service, consistent quality and going the extra mileWhen staff activities happen within working hours it will be compulsory to attend Conditions and Hours of Work You will be required to work in the Cape Town office from Monday – Friday.
You are required to work 9 hours per day, including an hour lunch break.
The working hours are 08h00 to 17h00 with some flexibilityYou may be required to work alternative South African public holidays, for which you may be compensated with time off in lieuOvertime may be required during peak periods
