We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: To see what life at Capitec is all about and complete a short assessment, please click here!Once you have completed the above finalize your application by clicking apply below.Key ResponsibilitiesAdminister and handle all administration on insurance claims, matters, and queries to ensure efficient processing and client service.Key Performance AreasService DeliveryCompliance and SLA AdherenceContribution to continuous process improvement and/or team efficiencyRisk and gap identificationAdministrationService DeliveryAssist internal and external clients and/or stakeholders in resolving inquiries/claims in such a way that client experience is enhanced and relationships are strengthened and maintained.
Ensure that all escalated queries/claims are attended to and successfully closed.
Drive and deliver a superior customer service experience to the benefit of all parties involved.
Compliance and SLA AdherenceAdhere to all contracted SLAs and/or approved internal policies and procedures, as well as regulatory requirements.
Accurately capture, update, and/or maintain department/role-specific information in line with set targets/SLAs.
Ensure information is handled in accordance with Personal Protection of Information Act (POPIA).
Contribution to Continuous Process Improvement and/or Team EfficiencyIdentify opportunities for improvement and/or solutions to optimise efficiencies.
Contribute to team efficiency and facilitate the team reaching its targets by supporting colleagues within the work function.
Risk and Gap IdentificationContribute towards risk management by identifying anomalies, exceptions, and other risk issues (i.e., operational and reputational risks) and either resolve or escalate to line management immediately.
AdministrationExecute any ad hoc requests/assignments that are in line with/relevant to the role, department, division, Capitec Bank business and/or development plan.
Execute functions on behalf of fellow team members when appropriate and/or in case of absences.
ExperienceMinimum: 1-2 years' experience in a banking, insurance, client service environment.Ideal: Treating Customers Fairly (TCF)Financial Intelligence Centre Act (FICA)Protection of Personal Information Act (POPI)Financial Advisory and Intermediary Services (FAIS)Qualifications (Minimum)Grade 12 National Certificate / VocationalQualifications (Ideal or Preferred)National DiplomaKnowledgeMinimum: Ideal: Knowledge of Capitec products and systemsUnderstanding of the insurance industry and regulatory frameworks and bodiesSkillsCommunication SkillsReporting SkillsAdministration SkillsAttention to DetailComputer Literacy (MS Word, MS Excel, MS Outlook)Conditions of EmploymentClear criminal and credit recordCapitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals. Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06
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