Agent: Helpdesk

Apply by: We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: To see what this job is about and complete a short assessment, please click here! Once you have completed the above, finalize your application by clicking apply below. Purpose Statement To provide effective service to branches by responding to and answering operational queries. Experience Minimum: 1 - 2 years contact centre experience Ideal: Experience in a banking environment Qualifications (Minimum) Grade 12 National Certificate / Vocational Qualifications (Ideal or Preferred) n/a Knowledge Minimum: Call centre processes and procedures Customer care and service protocols Basic IT knowledge Ideal: Capitec Bank systems Skills Communication Skills Problem Solving Skills Telephonic / Call Skills Attention to Detail Conditions of Employment Clear criminal and credit record Willing to work regular shifts, weekends, or rotational standbys Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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