Agent: Collections (Johannesburg)

Capitec Johannesburg, Gauteng, South AfricaAgent: Collections (Johannesburg)We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:To see what this job is about and complete a short assessment, please click here!Once you have completed the above, finalize your application by clicking apply below.Purpose StatementTo call defaulting Capitec Bank clients and negotiate repayment of loans; maximizing client retention and minimizing bad debt.ExperienceMin:1 – 2 years collections experienceCall centre experienceIdeal:1 - 2 years collections experience in a Collections Call centre1 - 2 years experience on Predictive Dialler, Tallyman Collections system and Avaya softIn a role using an African LanguageQualifications (Minimum)Grade 12 National Certificate / VocationalQualifications (Ideal Or Preferred)KnowledgeMin:Call centre processes and proceduresCustomer care and service protocolIdeal:Predictive Dialler, Tallyman Collections system and Avaya softphone knowledgeSkillsCommunications SkillsComputer Literacy (MS Word, MS Excel, MS Outlook)Telephonic / Call skillsAttention to DetailNegotiation skillsConditions of EmploymentClear criminal and credit recordCapitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.Seniority levelEntry levelEmployment typeFull-timeJob functionAccounting/Auditing and FinanceIndustriesBanking
#J-18808-Ljbffr