Agent: Client Care

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:To see what this job is about and complete a short assessment, please click here.Once you have completed the above, finalize your application by clicking apply below.ResponsibilitiesTo provide administrative service and support to Capitec Bank's clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.To provide support to all clients making use of Capitec Bank's Internet Banking and Mobile Banking services.ExperienceMinimum:1 - 2 years inbound contact centre experience.Qualifications (Minimum)Grade 12 National Certificate / Vocational.Qualifications (Ideal or Preferred)n/aKnowledgeMinimum:Call centre processes and procedures.Customer care and service protocol.SkillsCommunication Skills.Telephonic / Call skills.Attention to Detail.Conditions of EmploymentClear criminal and credit record.Willing to work regular shifts or weekends or rotational standbys.Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06
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