Agent: Capitec Direct

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
To see what this job is about and complete a short assessment, please cli ck here ! Once you have completed the above finalize your application by clicking apply below
Purpose Statement
To respond to telephone and digital queries from clients to provide services across the different Capitec product offerings aligned to the set operational targets.
Experience
Minimum:
1-2 years' experience* in a banking, retail, finance, client service environment
Ideal:
1 -2 years Contact Centre experience and/or function-relevant experience, preferably sales and/or service.
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal Or Preferred)
A relevant tertiary qualification in Financial Management or Business Management
Knowledge
Minimum:
Retail/consumer service environment/Banking environment
Ideal:
Understanding of banking or financial principles and environmentBasic telesales techniques and methodsBasic sales principles and techniquesBasic operational and product knowledge Capitec Bank Products and Procedure
Skills
Communications Skills Computer Literacy (MS Word, MS Excel, MS Outlook) Attention to Detail Analytical Skills Selling Skills Influencing Skills Telephonic / Call skills
Conditions of Employment
Clear criminal and credit record Willing to work regular shifts or weekends or rotational standbys
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

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