AgencyPlus Community Advisor Location: Tembisa Time Type: Full time Posted On: Posted Yesterday Time Left to Apply: End Date: November 8, 2024 (1 hour left to apply) Job Requisition ID: R21852 Job DescriptionTo provide a positive customer experience by being helpful and sensitive to customer needs and expectations, and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.Connect with our customers by living up to our brand promise of "how can we help you?" at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.Conduct themselves in an ethical manner at all times.Adhere to the TCF (Treating Customers Fairly) principles in all that you do.Identify and sell/cross-sell products aligned to customer needs.Maximize channel optimization opportunities identified aligned to customer needs.Ensure activities support cost containment and reduction.Optimize every customer interaction to migrate or convert customers to eChannels and or encourage use of digital and self-service channels.Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.Fulfilling transactions above the benchmark set and providing an exceptional customer experience.Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.08/11/24All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce YourselfIntroduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via MyQ.About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.
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