Are you an energetic and self-motivated individual with a passion for service in the banking industry? Capitec Bank is looking for a driven Administrator to join their Interbank Operations team. This is an excellent opportunity to contribute towards providing exceptional service to Capitec's clients, ensuring a smooth and consistent experience in resolving ATM and EFT disputes.Company: Capitec Bank Ltd
Application Deadline: Ongoing
What Does the Role Involve?
As an Administrator in the Interbank Operations department, you will play a key role in supporting both Capitec and external bank clients. Your main responsibility will be to assist with ATM and EFT disputes that are over 40 days old, ensuring timely and accurate resolution. Your contributions will directly impact the overall client experience, making this role essential to Capitec's commitment to service excellence.
Key Responsibilities Include: Provide support in handling ATM and EFT disputes.Ensure efficient communication with clients, resolving issues promptly and professionally.Maintain accurate records and ensure compliance with banking standards.Contribute to a seamless banking experience for all Capitec clients.Experience Required: Minimum: 2–4 years of financial experience in a banking, financial services, or retail environment.Ideal: Experience in a Contact Centre or similar client-focused environment, and previous experience in collections.Experience using SBL (Standard Bank Link) is a significant advantage.Capitec Bank experience is highly preferred.Educational Qualifications: Minimum: Grade 12 National Certificate / Vocational.Preferred: Certification in Finance or Accounting, specifically Financial Accounting.Skills and Knowledge: A solid understanding of basic financial accounting principles.Familiarity with banking systems, including SBL.Knowledge of payments, as well as Mastercard and Visa systems, is a plus.Strong administration and communication skills.Exceptional attention to detail and problem-solving capabilities.Proficiency in Microsoft Office (Word, Excel, Outlook).Conditions of Employment: Clear criminal and credit record.Why Capitec Bank?
Capitec is renowned for its client-centric approach and its innovative role in shaping the future of banking in South Africa. By joining the Capitec team, you will be part of an organization that is not just focused on financial services but is deeply committed to helping clients manage their financial lives with ease and confidence.
How to Apply: To learn more about the job and complete a short assessment, click here.Once you've completed the assessment, finalize your application by clicking the Apply button.Capitec Bank is excited to grow its team with passionate individuals who are committed to enhancing client experiences. If you have the required skills and experience, we encourage you to apply today!
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