The purpose of this position is to assist the Aftermarket Admin Supervisor, Field Service Team Leaders, and a team of technicians/mechanics to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures, and actions, promoting a customer-oriented service, and to implement and uphold actions in line with the company strategic vision.Key Performance Areas:Facilitating customer complaints and queries; ensure it is followed through and communicate the process/result to customers.Processing of Service Agreements (as and when required).Overall responsibility to schedule, plan, and communicate technicians/mechanics service activity to relevant staff member(s) and customers; dispatching of technicians to attend to breakdowns.Invoice processing, creating order numbers, and record keeping.Ensuring that the team achieves predetermined targets.Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timely feedback/communication to customers.Assisting product support engineer/foreman to keep service schedules within set parameters by proper planning and scheduling of technicians/mechanics to carry out services.Providing scheduled (monthly, weekly, and daily) reports as requested by the department manager, admin supervisor, and/or product support engineer/foreman.General administration.Required Knowledge, Skills & Education:Grade 12/Matric + min 3 years of relevant experience scheduling technicians.Advanced/expert computer literacy in MS Outlook, Word, and Excel.Experience working on the Kerridge system.Maintaining and updating information on the database.Tertiary qualification in business administration.Code 8 driver's license.
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