Aftermarket Controller

his role supports the Product Support team and technicians by ensuring best management practices are followed.
Key responsibilities include: Meeting performance criteriaAchieving service delivery objectives.Following procedures and promoting a customer-focused service.Implementing and maintaining actions aligned with the company's strategic vision.Schedule, plan and communicate to technician's service activity to relevant staff member(s) and customers.Assigning of technicians to attend to services, breakdowns, engineering, spraybooth, booking of all jobs on mobile tech.Following up on all WIP jobs in progress, dailyFollow up daily on all work-in-progress (WIP) jobs.Handle customer calls, complaints, and queries, ensuring they are addressed and communicated back to customers.Plan and arrange for machines to be brought to the workshop, assign technicians, and oversee the process until the machine is delivered.Coordinate with internal customers, as well as the New and Used Sales and Rental departments.Compile a monthly sustainability report.Invoice completed jobs within three working days, ensuring jobs are opened and closed according to company standards, with accuracy and timeliness.Submitting of tax invoices and job cards to customers for chargeable & maintenance workPreparing quotations, submitting, following up with the customers and submitting to Product Support follow up on order numbers.Must have requirements: Grade 12 / Matric + 3 years relevant experience.National Diploma in Business Management an advantage.Advanced / Expert Computer literacy in MS Outlook, Word and Excel.Minimum of 3 years working experience working closing with Technicians within an Automotive industry or material handling or logistics industry or similiar.Maintaining and updating information on database.Excellent communication skills.