Role Summary The ASE's core role is to convert enquirers into bookers by sharing expert knowledge and customising an itinerary perfectly suited to their budget and preferences.
These candidates must have strong negotiation and sales skills as well as expert East Africa (EA) and Southern Africa knowledge.
Key Areas of Responsibility Sales Targets Achievement of sales targets both quarterly and annually Lead nurturing and client relationship building Servicing of high intent leads for EA or both EA and Southern Africa Strong focus on presales service and initial building of quote options Provide a seamless consultation process by following the steps of the sales migration (sales process) Booking handover to Concierge Expert on receipt of deposit payments and supplier confirmations Manage all leads using Hubspot by following the sales migration – including but not limited to regular follow-ups, scheduled zoom consultation sessions and logging of e-mails and phone calls Drive repeat and referral business by self-marketing on social media, marketing mailers and by offering a seamless booking experience Knowledge sharing Work closely with all pod members to share knowledge Share expert knowledge with enquirers and customise itineraries perfectly suited to the budget needs and preferences of the client Growth and Development Attend inhouse destination and product training thus remaining at the forefront of unbiased and expert advice Travel both locally and regionally Provide travel feedback to the Operations team with the intention to build on knowledge sharing Qualifications Relevant tertiary qualification (advantageous) Experience 5+ years' experience in selling tailormade EA holidays (including Kenya, Tanzania, Rwanda, and Uganda) and Southern Africa Experience with direct client sales Meeting sales targets (Essential) EA travel experience (Essential) Experience working on CRM systems, including quoting and publishing itineraries for clients (Advantageous) Skills & Competencies Deciding and initiating action Persuading and influencing Presenting and communicating Exceptional written and verbal communication skills Learning and researching Delivering results and meeting customer expectations Adapting and responding to change Coping with pressure and setbacks Exceptional client service skills Exceptional prospect conversion skills Ability to build genuine relationships with clients and prospects Sales and target aptitude Knowledge of and passion for Africa and safari holiday destinations Seamless organizational skills Numerical literacy Computer and software literate (MS Word suite, CRM systems, Google, etc.).
Attributes and Behaviour Results orientated and target driven People-focused Accountable Innovative Respectful Excellence Integrity Adaptable Confident Independent Proactive Business mindfulness Tenacious Agile
