Job ResponsibilitiesLead the strategic definition, creation, and development of the overall IT Operations, Infrastructure, and Service Delivery strategy.Lead the identification and evaluation of new IT technologies that support the overall IT Operations, Infrastructure, and Service Delivery strategy.Manage and ensure that IT systems within IT Operations, Infrastructure, and Service Delivery are aligned with the business needs of the company across global IT operations.Track the Return on Investment (ROI) for IT Operations, Infrastructure, and Service Delivery and assess the financial benefits of related IT investments, ensuring optimal returns on IT infrastructure spending.Collaborate with senior management and stakeholders to understand business requirements and translate them into IT Operations, Infrastructure, and Service Delivery solutions.Provide strategic guidance and roadmaps for technology investments and initiatives across local and global IT Operations, Infrastructure, and Service Delivery.Ensure the secure management of IT Operations, Infrastructure, and Service Delivery, governed by security standards and compliant with relevant regulations.Lead the design, development, and implementation of IT Operations, Infrastructure, and Service Delivery frameworks and methodologies across local and global operations.Establish and enforce architecture standards, guidelines, and best practices across IT Operations, Infrastructure, and Service Delivery.Develop and mature ITSM processes, ensuring their effectiveness and proactively identifying opportunities for continuous improvement.Ensure that IT Service Desk support is delivered to the highest possible standard across all regions, as measured by excellent service levels.Deliver qualitative and quantitative metrics of IT service performance to aid in IT issue identification, policy and decision-making, and guide investment in service improvement.Proactively identify and manage IT incidents, working with various support teams to efficiently deliver resolutions and minimize impact.Develop strategies for data protection, disaster recovery, and business continuity in line with business imperatives across various global operations.Track and measure IT Operations, Infrastructure, and Service Delivery-related security findings to ensure the effectiveness of efforts in enabling a secure IT environment.Foster a culture of innovation and continuous improvement within the IT organization across IT Operations, Infrastructure, and Service Delivery.Mentor and coach Analysts, Specialists, and other IT professionals across the enterprise-wide IT organization.Manage and lead cross-functional teams in IT Operations, Infrastructure, and Service Delivery, ensuring alignment with AECI local and global business priorities.
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