Job Description
Cargo Commercial Vehicles Airport currently holds a vacancy for a Administrator: Service Advisor (Non-Technical) reporting to the Manager: Service. An Administrator: Service Advisor (Non- Technical) is a customer service specialist who assists customers with vehicle maintenance and repair Services.
Position Overview
This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.
APPLICATION REQUIREMENTS:
Cargo Motors is an Equal Opportunity Employer and preference will be given to Employment Equity candidates.
Applications should be accompanied by an up-to-date CV indicating achievements, knowledge, skills and qualifications.
All applications must be processed via https://motus.erecruit.co/ by no later than 02 November 2024. Please note that candidates not contacted by the 25 November 2024 must consider their applications as unsuccessful.
Specific Role Responsibilities
To coordinate the workflow in the service department, between service advisors, foreman and customers.
Update service customer on all service bookings
Communicate with all Service Staff
Ensure workshop opening and closing daily and timeously
Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in key safe
Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in key safe
Ensure job cards are signed off by Technicians and Service Advisors
Assist and advise Technicians on quotes in a timeous manner
Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
Follow up on parts ordered to workshop
Ensure that the yard is locked at the end of business
Book in vehicles
Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
Ensure that all vehicles are test driven
Record and report comebacks
Ensure parts are ordered according to the parts ordering system
Ensure that the workshop area is kept clean at all times
Ensure that Technicians are properly attired as per Cargo standards
Ensure the promotion and adherence to safety standards
Ensure the proper tools are used for the required job
Sell accessories and additional work
Prepare quotations to be authorized
Follow-up on sales not made
Qualifications and Experience
Matric/Senior Certificate or equivalent (NQF4)
A minimum of 3 years' Service Advisor experience
Three years' experience on Daimler Truck & Fuso products a must
Clear Criminal Record
Motor industry experience will be an advantage
Must have excellent verbal communication skill
Computer literacy is essential
Skills and Personal Attributes
Self-driven and resilient
Integrity
Team Work
Interpersonal skills (emotional maturity / cross functional collaboration)
Ability to cope with pressure
Follow through skills
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