PURPOSE OF THE ROLEThe ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to Analyze data and extract trends to ensure improvement of processes and or customer satisfaction.
This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication ie.
feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resourcesSpecialist Requirement Manage the end to end process of the Registration of New Employers, including engaging and following up with employer to ensure that completion of the RegistrationManage the loading of the new employer on to the Administration system once the Registration is completedOptional: Run the first cycle on the employer then this employer is to be handed over to the Contributions teamMaintain the employer details throughout the employer's participation in the fund and manage any changes as and when notifiedManage the cleanup of employer's data on our administration systemAssist with the cleanup of an employer's statement of account – when requested to do soAssist with any other ad-hoc projects delegated by the Team LeaderTeam SupportBe able to work independently with minimal supervisionBuild and maintain supportive relationships both internally and externallyAccept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Action any other responsibilities allocated by the manager / team leaderClient RelationsAttend to all email and telephonic enquiries both internal and external.Assist internal and external service providersApplying the rules, policies and administration procedures of different funds in accordance with the Company standards or service level agreementsFollow through and provide client with on-going feedback until enquiry is resolved – where applicable.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.Time ManagementMust have excellent time management.Manage work outflow timeouslyFlexible and ability to work under pressure and multitaskEnsure that the SLA's are adhered toKPI'sManage the end to end process of the Registration of New Employers, including engaging and following up with employer to ensure that completion of the Registration.
At least 10 employers per month are to be registeredManage the loading of the new employer on to the Administration system once the Registration is completed – the log to load the employer is to be sent within 5 days of the Registration being completed.Run the first cycle on the employer then this employer is to be handed over to the Contributions team - all the cycles are to be run within 5 days of each employer being loadedMaintain the employer details throughout the employer's participation in the fund and manage any changes as and when notified – changes are to be actioned within 48 hours of receiptManage the cleanup of employer's data on our administration systemAssist with the cleanup of an employer's statement of account – when requested to do so - within the time frames as set by the Team LeaderAssist with any other ad-hoc projects delegated by the Team Leader – within the time frames as set by the Team LeaderQUALIFICATIONSMatric with Mathematics/AccountingExcellent command of EnglishAt least 3 years experience in similar positionEmployee Benefits/Retirement Fund industry experience is essentialEverest experience will be advantageousIntermediate MS Excel skillsProblem solving skillsAttention to detailGood communication skills (written and verbal)
