Business unit, Department, Reporting Business Unit: Cloud Platform Solutions Department: Digital Workspace Management Reporting: Ops Manager: Onsite and Remote Operations Core Description Co-ordinate and drive operational tasks within the team.
Streamline the business functions within the BU as well as other BU's and Third Parties.
Key Deliverables / Primary Functions • Working with internal BCX processes to manage and to deliver contracted SLA agreements • Constantly drive to reduce re-active incidents • Manage and maintain pro-active maintenance to promote end point health • Keep calls and other information updated in the relevant systems.
• Communicate with end point users • Communicate to Management about the unforeseen problems.
• Work with Third Parties to ensure delivery of services • Delivery of services within the SLA matrix • Liaise with other technical employees to ensure service delivery.
• Adhere to contracted or agreed reporting • Assist where applicable with technical first line or remote support • Booking of devices/peripherals and keep updated records • Adhere to internal administrative processes Core Functional Skills & Capabilities Microsoft Office SAP Administrative IT Terminology Core Behavioural Competencies Coping with pressures & setbacks Following instructions & procedures Planning & Organising Working with people Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience 2 Years Experience Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control Special Requirements / Employment Condition Valid Drivers license Required to travel locally Ability to work staggered hours, shifts, overtime and respond to call-outs Workplace / Physical Requirements Billable Hybrid Remote Worker BCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements.
We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.
