Administrator: Merchant Solutions

Primary Purpose Responsible for onboarding merchant accounts to the internal system efficiently within predetermined processes and procedures.

Requirements 1 - 2 years relevant experience in a Customer Service Centre environment.Knowledge of customer service practices and principles in the card industry.Qualifications Matric.RE 5.FAIS recognized qualification or equivalent is preferred.Competencies Knowledge of regulations and compliance related to FAIS and FICA Act, particularly PCI Compliance.Ability to provide customers with service, support, and improve opportunities to increase their consumption of a product or service.Excellent communication – both written and verbal.Service Excellence - dealing with customers regarding potentially complex financial/emotional situations and ensuring that situations are effectively resolved to the benefit of the business and the customer without escalation to team leader.Proficient in relevant computer applications (MS Office).Ability to connect with the customer, understand their needs, and design solutions that bring together a wide variety of services.The ability to connect, build relationships, and communicate information relevant to stakeholder groups depending on their level of work.This position is advertised in line with our commitment to Employment Equity.

#J-18808-Ljbffr