Administrator: IT Systems - 24/7 OperatorEvery day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great. To deliver exceptional IT systems support services through the execution of predefined objectives as per agreed standard operating procedures. The successful incumbent will be accountable for their own work quality, standards and be required to adhere to the Tech and Ops policies and procedures.
Minimum RequirementsMatric+A/+N (IT Ops 24x7 Operations)1 - 2 years' experience in a similar environmentOps24x7 experience is an advantageExperience in monitoring of dashboards and batchesFollowing escalation processes working on a ticket system for logging incidents (e.g., Remedy and Jira)Ability to work shifts on a rotational basisGeneral IT Support with good communication skillsExperience with Control-M, Remedy & Mainframe (Advantageous)Key ResponsibilitiesBe the first line support for the environment while monitoring dashboards and batch processesMonitor the various monitoring tools used by the Company and follow the escalation process for alerts (Dynatrace)Check_Mk and SintrexDaily job/batch processing to be monitored using tools such as Control-M and MainframeUse the ticketing system (Remedy) for logging incidentsWe put our knowledge and insight acquired over the past 16 years to serving a pan-African market of the future. Stanlib has received its second certification as a Top Employer from the Top Employers Institute. Liberty Group Limited - an Authorised Financial Services Provider in terms of the FAIS Act (Licence no 2409)
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