Administration Team Leader
Location: Johannesburg
Time Type: Full time
Posted on: Posted Yesterday
End Date: October 19, 2024 (3 days left to apply)
Job Description
Dear Future Team Leader,
The role requires you to manage allocation and quality of work within your area of responsibility.
Are you someone who can:
Manage costs/expenses within approved budget to achieve cost efficiencies.
Engage with customers in a professional way as specified in the service standards and ensure customers' needs and expectations are understood in dealing with people processes.
Resolve all customer queries efficiently and within agreed timelines regarding people inquiries.
Plan and develop learning schedules for both normal programs and projects and submit learning schedules for review and approval.
Comply with governance in terms of legislative and audit requirements.
Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers, and senior staff members.
Proactively supervise people to avoid customer breakdowns by managing and resolving all customer queries efficiently and within agreed timelines.
Provide an efficient administration service through careful and timely planning, reporting, and updating of all related information.
Track, control, and influence activities with the specific aim to increase and improve operational efficiencies.
Collate, manage, and report on daily/weekly/monthly operational progress as aligned to strategic objectives.
Ensure appropriate skilling and adequate capacity of team members for adherence to operational and service standards.
Manage performance, skills development, employment equity, talent, and culture of the team to improve innovation, achieve efficiencies, and increase competencies.
Manage personal and team management development to increase skills and competencies for the Team Leader function and future managerial growth opportunities.
You will be an ideal candidate if you:
Have Matric.
Hold a Diploma or Degree.
Fluency in English and other South African languages would be ideal.
Have a minimum of 2 years experience as a Team Leader or a similar role in an insurance contact center environment, preferably in Long-term Insurance.
You will have access to:
Opportunities to network and collaborate.
A challenging working environment.
Opportunities to innovate.
We can be a match if you are:
Adaptable and curious.
Have a proven successful track record.
Thrive in a collaborative environment.
Are you interested in taking the step? We look forward to engaging with you.
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose this information to other parties.
Job Details
Take note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below.
Closing Date: 19/10/24
Introduce Yourself
Introduce yourself to our recruiters, and we will get in touch if there's a role that seems like a good match.
Should you have any queries, please log it via MyQ.
About Us
Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognized rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.
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