Administration Team LeaderLocation: JohannesburgTime Type: Full TimePosted On: Posted YesterdayApplication Deadline: October 19, 2024 (3 days left to apply)Job Requisition ID: R23221Job DescriptionDear Future Team Leader,The role requires you to manage allocation and quality of work within your area of responsibility.Are you someone who can:Manage costs/expenses within approved budget to achieve cost efficiencies.Engage with customers professionally as specified in the service standards and ensure customers' needs and expectations are understood.Resolve all customer queries efficiently, and within agreed timelines regarding people enquiries.Plan and develop learning schedules for both normal programmes and projects and submit them for review and approval.Comply with governance in terms of legislative and audit requirements.Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers, and senior staff members.Proactively supervise people to avoid customer breakdown by managing and resolving all customer queries efficiently.Provide an efficient administration service through careful and timely planning, reporting, and updating of all related information.Track, control, and influence activities to increase and improve operational efficiencies.Collate, manage, and report on daily/weekly/monthly operational progress aligned with strategic objectives.Ensure appropriate skilling and adequate capacity of team members for adherence to operational and service standards.Manage performance, skills development, employment equity, talent, and culture of the team to improve innovation, achieve efficiencies, and increase competencies.Manage personal and team management development to increase skills and competencies for the Team Leader function and future managerial growth opportunities.You will be an ideal candidate if you:Have Matric.Hold a Diploma or Degree.Are fluent in English and ideally other South African languages.Have a minimum of 2 years experience as a team leader or a similar role in an insurance contact centre environment, preferably Long-term Insurance.You will have access to:Opportunities to network and collaborate.A challenging working environment.Opportunities to innovate.We can be a match if you are:Adaptable and curious.Have a proven successful track record.Thrive in a collaborative environment.Are you interested in taking the step? We look forward to engaging with you.All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose it to other parties.Job DetailsTake note that applications will not be accepted after the date below; kindly submit applications ahead of the closing date indicated.Application Deadline: 19/10/2024About UsServing retail and commercial customers, FNB offers life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate everyday challenges. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report.
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