Administration Specialist (Fixed Term)Apply locations Pietermaritzburg posted on Posted 3 Days Ago job requisition id JR-59795Let's Write Africa's Story Together!Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job DescriptionThis role utilises expert knowledge in the specific fields of administration / product / process to resolve technical problems, usually in support of administrative queries/issues. The incumbent is individually accountable for achieving results through own efforts.Documentation ProcessingPerform complex administrative tasks in accordance with SLA parameters, in a processing environmentFollow standardised processes and provide administrative support to sales staff in line with normal business functioningProvide a service to the brokersRespond to immediate administrative requirementsDeliver on daily production standardsQuality AssurancePerform quality checks on own workAdhere to service and quality standardsWork as part of a team and assist others when requiredPass yearly Business Unit AssessmentsRelationship BuildingBuild strong partnerships with internal staff in order to provide good service to the brokersEnsure all issues are proactively and smoothly resolved, keeping brokers informed and providing good serviceBuild solid relationships with brokers and their staff thereby assisting the business consultant with achievement of sales targetsCollaborate and network effectively with others and achieve resultsAdditional Job DescriptionThis role functions as a subject matter expert in a specific field of administration / product / processAct as a point of escalation for matters with higher level of complexity than those handled by AdministratorsMay act as a coach for administrative staff and be consulted for system enhancements and testingResolve technical and complex problems, especially in support of administrative queries/issuesApply specialist knowledge in a focused role working with relatively complex informationOperational in natureQuote draw and distribute quote requestsAssist with navigation on viewing of o/s, the status of the case, and submissionProvide feedback on the status of the case until the issue is resolvedForward invoices to OM Fees for payments, follow up and obtain proof of payment, and forward to Dr's to obtain o/s medical reportsResponsible for drawing, compiling and distributing reports, such as leads, conservations, missed premiums, service trends, persistence, deferrals, etc.Assist with New Business and existing business submissionsAssist with New Business capturingSupport to area secretariesMinimum Qualifications/Experience (Required for the Job)Matric/Grade 12Minimum 3 years' experience in the industry or similar roleKnowledge of Old Mutual's products and administrative processes is requiredKnowledge of the OMP system for at least 12 months (advantageous)Previous experience within a processing environmentMS Office proficiencyAbility to travel within the regionCompetencies RequiredAdaptable to rapidly changing environmentExcellent communication and writing skillsAble to work under pressure and be adaptableSound understanding of the insurance industryAwareness of client-care principlesAbility to give and receive feedbackHigh level of attention to detailAbility to work independently and be a reliable team playerSome technical knowledge about area of operationExcellent organising skillsDeadline orientedAbility to prioritise work in order of importance and riskStrong pro-active problem-solving skillsHigh level of ownership and independence (able to run the office in the absence of the senior for long periods of time)Systems knowledge: BaNCs, Bizagi, Secure Services, OMP.Organisation StructureThe role reports into the Regional Operations Manager (ROM).Location: PietermaritzburgSkillsBizagi, Document Processing, Quality Assurance (QA), Relationship Building, TCS BaNCSEducationMatriculation Certificate (Matric) (Required)Closing Date26 November 2024The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.All prospective employees are required to disclose their vaccination status as part of the recruitment process.Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.About UsOld Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
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