Job title : Admin Support (Centurion) Job Location : Gauteng, Centurion Deadline : December 15, 2024 Quick Recommended Links Jobs by Location Job by industries Description The role of the Lead Officer/Admin Support is to ensure that the Direct Marketing department functions optimally and reaches the set objectives and targets by handling supporting functions relating to leads distribution, reporting and analysis: Support System Administrator in ensuring that leads received are optimally distributed, attended to timeously and system errors are reported.
Analysis and verification of leads submitted versus dispositions Ensuring that sales opportunities via internal and external channels are not missed, and contributing to innovative strategies for sales improvement Ensuring that all departmental queries are TCF and regulatory compliant Assist team members and department with general admin tasks that support optimal sales production.
Contributing to department KPI tracking, business analysis and reporting Sales verification: Verify 10% of sales premiums above R250 per month Verification of 10% of dispositions to ensure reporting credibility General Admin and compliance: Handle and assign lead request/s department transferred calls e.g.
from any internal and external sources (enquiries, sales, retention etc) Ensure all manual leads are distributed timeously and provide feedback and reporting Contribute to strategies to track and improve conversion rate on all combined campaigns on leads generated Ensuring that department minutes and all other key documents are filed and saved on share drive Honor commitments by providing helpful and responsive customer / stakeholder service.
Ensuring calls comply with regulatory compliance i.e.
Ensure that all department activities are regulatory compliant and assisting with risk file, audit remedial actions etc. Demonstrate an understanding of TCF when engaging customers Assist team members and department with general admin tasks Assign possible leads to lead officer/ System Administrator Providing support to ensure departmental and individual targets are met.
Assist team with keeping business on the book by tracking retention and assisting and contributing to remedial actions i.e.
removals, cancellations Investigate any process queries and provide verified question and answers (QA) to the team for optimal production Daily mid-day stats tracking Team motivation and contribution to new Telemarketer onboarding process Collate campaign feedback/ user experience feedback and contribute to department strategy sessions Monitor leads volume versus resources and shifts and coordinate implementation of strategies applied to improve optimal leads conversion. Requirements Grade 12 with experience in Admin, Customer service, Telemarketing / Sales.
Tertiary qualification advantageous.
Fais Accreditation for CAT B products.
Intermediate level of proficiency relating to the MS Office Suite.
Regulatory exams.
i.e.
RE 5 / RE 1 will be advantageous 1 years' experience in a Direct Marketing/ Call Centre / Sales Leads lead administration environment in the Long-term insurance field.
Highly analytical and ability to handle data analysis and Reports (Advanced Excell, Word, PowerPoint, CRM e.g.
Connex etc) Workforce Management People Management Call centre management tools Knowledge of CRM Systems (e.g.
Production, Connex, Genesys etc) Conflict management Intermediate knowledge of relevant legislation – e.g.
Long-term Insurance Act, FAIS, FICA.
Knowledge of insurance products and systems.
Sound knowledge of sales techniques.
Extensive knowledge of telephone etiquette.
Advanced computer literacy in e-mail and MS Office and Windows.
Pro-active.
Performance and quality driven.
Autonomy/ independence.
Administrative / Management jobs