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Job Description
As a Motor claims Scheduler: You would be Responsible handling all types of vehicle claim scheduling, The purpose of this position is to run the full administration process for the motor claims portfolios and provide feedback timeously updated on the progress of the claim appointments to the involved stakeholders, your duties will however vary from time to time according to business requirements. You Would Scheduling claims to assessors Running RAM and providing ABR options to client/broker on certain binder claims Following up on outstanding quotations and provide broker feedback Appointing assessors and following up on assessor reports Repair management of approximately 600 claims Invoicing brokers for assessing fees Attending and directing of all broker queries Updating brokers system (during manual process) Management of Codeplex dashboards Ensure completeness and accuracy of information received from FNOL / Back Office Track car hire on Vehicle Claims Feedback with upstream and downstream processes on queries/escalations and incompleteness of the data via email/calls Ensure SLA adherence of daily productivity, TAT and Inventory levels. Ensure work prioritization is followed as a practice. Finalize long tail claims. Experience, knowledge & skills required Three years Motor claims handling experience. 3 years call center experience. NQF5 in short term insure (Advantageous) 3+ years claim administration and scheduling The Recruitment process: TA Interview: This will be a discussion with a member of the TA Team to give you an understanding of our business, our culture & values and more context on the role. It will also allow up the opportunity to get to know you a little better, and ensure OMI can meet your needs Panel Interview: This will be with 2 members of the senior leadership of the data team and 1 member of the HC leadership team Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with MIE & Internal Verification Final Feedback All About OMI: https://www.oldmutual.co.za/about/old-mutual-insure/ https://www.linkedin.com/posts/old-mutual-insure_i-work-at-old-mutual-insure-of-course-activity-7161674472469524483-w0j6?utm_source=share&utm_medium=member_desktop Skills Education Closing Date
02 July 2024 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so. The Old Mutual Story!
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