Job Overview Business Segment: Group Functions
Location: ZA, GP, Johannesburg, Baker Street 30
To support a positive workforce experience by activating learning solutions/programmes conducted internally and by external providers; providing feedback that allows Learning and Development to proactively manage and engage employees within the area of work, within a transformed environment. To analyse and integrate data, submitting reports to support workforce insights, that can help business and Learning and Development leaders shape decisions and enable a digitally driven Learning and Development strategy and philosophy.
Qualifications Minimum qualifications
Degree in Human Resources Management / Behavioural Science / Social Science / Commerce / Occupationally Directed Education and Training Practice qualification.
Experience required
• Minimum 3 -4 years' workplace experience within Learning and Development, with evidence of contribution to the People & Culture practice.
• Must have experience in administering processes linked to attendance and feedback evaluation of all learning events and supporting the successful management of L&D initiatives.
• Prior experience in collaborating with other learning activators and learning partners to identify the usage of statistics related to learning solutions, enabling the L&D team to develop ways of increasing uptake and usage of learning solutions.
• Good understanding of the utilisation and integration of different technologies used to support digitally integrated learning eco-systems i.e. Network Next, Degreed, LinkedIn Learning, Coursera, Intuition and Visier.
• Experience in data capturing that inform reports or further processing for all catalogue items, including skills categories, SETA categories, instructor links, venues, types of training, training costs, cancellation parameters.
• Prior experience and excellent understanding of Learning Governance, Risk, Regulatory, Prudential & Compliance.
• Excellent understanding of Learning and Development financial management, i.e., invoice spreadsheet, monitoring of invoices and receipting of invoices on Coupa.
• Experience in digital governance standards to ensure technical compliance across the learning and development systems. Actively search for opportunities to improve and innovate systems and processes whilst reporting on errors and performance of these systems ensuring data accuracy and completeness.
• Experience with monitoring software licenses/ subscriptions to ensure optimal utilisation of programme and ensuring inactive licenses are redistributed and are allocated to positions where they will add value.
• Experience supporting Learning Partner/ Learning Solution consultants in promoting, marketing and activating training solutions. Provide telephonic support to delegates on all training administrative and logistical issues.
• Experience in customer service i.e., effective customer communication, follow through and attention to detail in terms of handling and addressing internal learner queries and providing a seamless learner experience.
Additional Information Technical Competencies
• People & Culture Process Improvement
• Knowledge of People & Culture Policies and Procedures
• Workforce Data Analysis
• Storytelling
• Teaming
• Efficiency
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