Accounts Receivable Administrator
Finance
Accountable for specialist outputs, as well as initiating quality standards within defined work routines and policies.
Job Purpose
This role is responsible for ensuring excellent customer service to both internal and external stakeholders through exceptional collections management of customer accounts and effective resolution of customer queries.
Key Accountabilities and Outputs
Management of Customer Collections aligned to trading terms and policy.
Posts customer payments by recording cash transactions from bank aligned to policy and debtors trading terms.
Updates and reports receivables by totalling unpaid debtors.
Maintains debtor records through monthly review of master data.
Verifies validity of account discrepancies by obtaining and investigating information from sales trading agreements, promotions, customer service departments, and customers.
Resolves valid or authorized deductions by entering adjusting entries.
Resolves invalid or unauthorized deductions by following pending deductions procedures.
Resolves collections by examining customer payment plans, payment history, credit terms; coordinating contact with debtors and sales department.
Management and release of blocked orders aligned to policy.
Issuing of monthly customer statements.
Preparation and consolidation of all reconciliations and documents to facilitate legal handover procedures.
Adherence to health, safety, and environmental standards.
Ensure adherence to site safety standards as head of Safety, Health and Environmental Committee.
Ensure compliance with all relevant legislation.
General
Conversant with relevant business information, policies, processes, and procedures.
Maintains expected performance standards.
While job descriptions are written for the purpose of outlining the work and responsibilities associated with the job, the Company encourages and expects all employees to assist with work that may not be a direct part of their job description.
Qualifications and Experience
National Diploma / NQF 6 (Preferred).
Up to 2 years experience (Operational) in FMCG, experience in a debtors department.
MS Excel, SAP.
Key Qualities
Financial understanding and accuracy.
Proficient with all Microsoft Office tools and preferably an Advanced Excel user.
Analytical mind, organized, precise, and meticulous.
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