The Accounts Receivable Team Lead is responsible for planning, leading, organizing andcoordinating subordinate staff in their daily operations of various credit control activitiesincluding, but not limited to, collections/investigations/review of journals and customerqueries. The Team Lead is also responsible for building a positive relationship with bothinternal and external customers, to receive payments timeously and to reduce bad debt.Responsibilities:Collections:Output 1:• Plan, organise, coordinate, and direct AR Controllers in the daily operations ofvarious credit control activities including, but not limited to customer queries and /ARreconciliations.• Assist in building the capabilities, tools, and skills within the team, driving high levelsof individual accountability, engagement, empowerment, and development. Thisincludes responsibility for providing support for controllers to be successful in theirroles.• Set work priorities; create work schedules and assist with monthly Debtors Trackers.• Actively Manage team performance by allocating priorities and workloads to enablecontrollers to achieve and exceed individual and team goals and objectives.• Develop positive, high performing and collaborative teams to ensure that services andrequirements are being met or exceeded.• Actively managing the talent and career paths of individuals within the team,including conducting performance and development reviews and succession planningwith all direct reports.• Proactively challenges current processes to identify opportunities to simplify andtherefore enhance the current credit control framework.• Proactively manage leave schedules for APS (Sick/Annual/Study leave).Output 2:• Analysis of all assigned aged debtors and actively works to reduce delinquency.Ensures prompt action is taken for non-payment or continued late payment.• Approvals of Debtors refunds in line with current levels of authority.• Attend collections meetings to ensure that SOPs are being followed and adhered to.• Ensure that all terminated students have been handed over to prelegal for collections.• Preparation of the consolidated Debtors Tracker.• Quality Control check on Calls, Debtors Manager notes and Fresh Desk calls.• Attend to legal queries escalated from the pre-legal teams.• Ensure that monthly SMS and Email campaigns are timeously deployed.Output 3:• Build sustainable relationships and trust with all stakeholders including but notlimited to Brand Finance and Principals through open and interactive communication.• Handle account payer's complaints, provide appropriate solutions and alternatives.• Communicate with internal departments as required to maintain an accurate positionon student's accounts.• Ensure all queries are resolved in line with the collections SOP.Output 4:• Ensure all internal and brand reporting is prepared and submitted timeously.• Participation in ad-hoc system development and projectsEducation Requirements:• Grade 12.• B-Tech Credit management / B.Com AccountingExperience Required:• 5 years as an Accounts Receivable Team Lead / Debtor's ManagerSkills Required:• Knowledge of accounting software.• Advanced Excel
