Duties & ResponsibilitiesENVIRONMENT:BE directly responsible for the management of all Accounts Receivable functions including the Credit Controllers and Cash Receipting functions as the next Accounts Receivable Manager sought by our client, a thriving Managed Service Provider company dedicated to achieving excellence in the IT industry. You will ensure timely and accurate processing of all cash receipts and allocations against open AR invoices. You will also be responsible for the development, implementation and administration of receivable, credit/collections, audit policy as well as maintaining positive working relationships with all internal and external customers. The ideal candidate needs strong leadership & interpersonal skills, experience of working with Shared Services Centre with the ability to drive change and a desire to continually improve and a high level of computer literacy.DUTIES:Management -Directly manage 4 Credit Controllers based in Cape Town (3) and Uxbridge, London (1).Directly manage 2 Cash Receipt employees based in Cape Town.Provide clear vision and leadership for the 2 teams to ensure accurate and timely processing of all customer receipts.Work with the teams to ensure customer queries are dealt with accurately and timely in line with agreed KPIs.Ensure customer statements are sent out regularly and accurately.Lead monthly summary calls with Senior Leadership to highlight any issues or areas of concern.Continual review of all AR balances with the individual team members and ensure actions are completed.Have regular AR calls with Country Managers (across 9 locations) to come up with an action plan to tackle outstanding issues.Supervise the use of debt collection agencies to ensure outstanding receipts are received from customers.Investigate complex enquiries arising from the debt management process and respond to queries in an efficient and timely manner.Assist in the investigation of credit balances to correctly identify which open items are cleared down.Assist in timely production of audit information (including bank statement transaction identification, customer remittance).Produce KPIs on a monthly basis to evaluate billing and cash receipting volumes and values and ensure fair distribution of workload among the team members.Work with the Netting AP team to ensure that debts are collected when no offset is required.Systems and Processes –Continuous review of processes and systems used within the AR function, making recommendations and producing business cases for system improvements.Test and implement new systems for rapid roll out.Staff -Effectively manage, motivate and develop the team members.Manage performance issues as appropriate.Implementation of a change management culture by challenging and replacing established processes and procedures where necessary.Liaise with different departments to ensure the CPT team are properly supporting the needs of the operating businesses.General -Keep key stakeholders up to date on progress against key milestones.REQUIREMENTS:Strong leadership and interpersonal skills.Experience of working with Shared Services Centre.The ability to drive change and a desire to continually improve.Strong team player and ability to communicate and build relationships with people at all levels of the organisation.High level of computer literacy.While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.Desired Experience & QualificationSee Duties & Responsibilities.Package & RemunerationNegotiable.
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