FinanceAccountable for specialist outputs, as well as initiating quality standards within defined work routines and policies.Job PurposeThis role is responsible to ensure excellent customer service to both internal and external stakeholders through exceptional collections management of customer accounts & effective and efficient resolution of customer queries.Key Accountabilities and OutputsAccounts Receivable AdministrationManagement of Customer Collections aligned to trading terms and policy.Posts customer payments by recording cash transactions from bank aligned to policy & debtors trading terms.Updates & reports receivables by totalling unpaid debtors.Maintains debtor records through monthly review of masterdata.Verifies validity of account discrepancies by obtaining and investigating information from sales trading Agreements, promotions, customer service departments, and from customers.Resolves valid or authorized deductions by entering adjusting entries.Resolves invalid or unauthorized deductions by following pending deductions procedures.Resolves collections by examining customer payment plans, payment history, credit terms; coordinating contact with debtors & sales department.Management and release of blocked orders aligned to policy.Issuing of monthly customer statements.Preparation and consolidation of all reconciliations, documents to facilitate legal handover procedures.Adherence to the health, safety and environmental standardsEnsure adherence to site safety standards as head of Safety, Health and Environmental CommitteeEnsure compliance to all relevant legislationGeneralConversant with relevant business information, policies, processes and proceduresMaintains expected performance standardsWhile Job Descriptions are written up for the purpose of a basic outline of the work and responsibilities associated with the Job, the Company encourages and expects all employees from time to time, to assist with work that may not be a direct part of their job description.Qualifications And ExperienceNational Diploma / NQF 6 (Preferred) Upto 2 years experience (Operational) FMCG, experience in a debtors department MS Excel, SAP hanaKey QualitiesCritical Success FactorsFinancial understanding & accuracyProficient with all Microsoft Office tools & preferably an Advanced Excel userAnalytical mind, organized, precise and meticulousAbility to take initiative, learn quickly and strive for resultsExcellent communication skills both verbal and writtenStrong team playerConscientious with follow-up & feedbackDiploma in creditor's management would be advantageousCommunicationRoutine communication with customers or clientsProblem SolvingProactive identification of problems that are concrete and procedural, troubleshoot and apply solutions in line with guidelines provided or escalate more complex problems to superiors, providing information required to solve problems.Relationships MaintainedOthers outside the organisationBehavioural CompetenciesPlanning and OrganisingManages time effectively, ensuring effective completion of tasks under stressful deadlines.Able to prioritise activities and resources, ensuring that results are achieved effectively.Able to evaluate progress and make appropriate adjustments to initial plans, ensuring a successful outcome.Customer RelationsAsks questions to identify customer needs or expectationsFollows through and meets personal commitments to others on timeTakes responsibilities seriously and consistently meets the clients' expectations for quality, service, and professionalism.Continuously monitors delivery to make sure the customer is receiving good serviceShows a strong commitment to exceeding customer expectationsAble to own responsibility for mistakes, apologise and make suitable changes to servicesContinuous ImprovementIncreases performance expectations when success has been achievedSeeks out sources of information, including trade associations, "best practice" companies, customers, peers, subordinates, etc.Finds ways to fast-adapt improvement ideas to work processesProactively seeks out resources, alliances, etc., needed to quickly introduce improvementsCollaborationHelps others with their work.Meets commitments to team members or others in the organisation.Actively contributes to team discussions and the accomplishment of team work plans.Shares expertise and resources to help others address their needs.Seeks to include all those who can contribute to the most successful outcome and those who have a stake in the results.Actively keeps all stakeholders informed.Attempts to reinvigorate team processes when progress is lagging: stays engaged even when not in full agreement with the team's direction.
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