Accounting Support SpecialistDepartment: Customer Operations
Employment Type: Permanent - Full Time
Location: Cape Town
DescriptionThe purpose of this role is to deliver exceptional customer service by effectively managing and responding to customer enquiries and issues.
You will help build and maintain strong relationships with customers, fostering loyalty and trust in the D&D brand.
Key ResponsibilitiesSupport the Insight Legal Software Product.Provide help and assistance to customers on the telephone in a prompt and courteous manner.Promote a helpful and professional image to the customer, giving full cooperation to any customer requiring attention.Attend to customer queries and enquiries in a caring and helpful manner, with a commitment to resolving issues positively.Anticipate customer needs whenever possible to enhance the quality of service offered by the Company and ensure customer loyalty is maintained.Provide telephone and onsite training of the Insight Legal Software product.Comply with all statutory legislation.Identify and report all hazards. Skills, Knowledge & ExpertiseBasic understanding of accounting and bookkeeping best practices.Knowledge of SRA Accounts rules.Ability to communicate clearly, professionally, and succinctly.Works well under pressure with excellent time management skills.Create and publish documentation containing instructions for client consumption.Advanced knowledge of MS Office (Word, Excel, and Outlook).Effective listening skills and ability to multi-task.Excels in a team environment and takes ownership of tasks and assignments. Job BenefitsAt Dye & Durham, we strive to be visionaries!
As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities.
We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
Do you share our DNA? We ask how tomorrow can be better than today.We are passionate about solving our customer's challenges.Our ideas break boundaries.We value different perspectives and encourage dialogue.We take ownership and celebrate together.
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