Accounting Software Technical Support - Maternity Placement

Key ResponsibilitiesThe focus of the role (not limited to) general customer service queries and technical support relating to the software installation, which will entail the following support:General customer service queries and technical support relating to the software.Accessing business information relating to the accountUpdating business contacts and other account informationAdvising customers regarding the different servicesServices not specifically mentioned above up to and inclusive of complex queriesAdvice on business accounting, including HMRC regulations and complianceUnderstanding customers queries and how it impacts their business, ensuring customers are compliant with all legislationResolve complex accounting queries such as VAT, & other legislation queriesResolving and reconciling account details such as customer, supplier and bank transactions.Ensuring customers data is always correctCorrecting incorrect postings on accounts ensuring balances are correctQuery Handling (Inbound)Responding to a defined range of customer queries or inquiries, to deliver appropriate, accepted resolutions for customersLiaising with internal/external parties to resolve customer queriesEscalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely mannerProvide accurate information to customersRequirementsPrevious Technical Helpdesk experienceExperience working with Accounting or Payroll SoftwareBasic accounting experience is advantageousA minimum of 12 months customer service experience in a B2B environmentA Matric Certificate or equivalent tertiary qualificationAttention to detailProficiency in English is an essential requirement