We are seeking a skilled and detail-oriented accountant to join our dynamic International Contact Centre team, which operates in multiple markets.
As a Multinational Contact Centre Accountant, you will play a crucial role in maintaining accurate financial records, ensuring compliance with accounting standards, and supporting the financial decision-making process for our diverse operations.Principal Accountabilities Financial Record Keeping: Maintain accurate and up-to-date financial records for the call center's operations across multiple markets.Record and reconcile financial transactions, ensuring precision and compliance with relevant accounting principles.Allocate costs accurately across the multiple markets based on prescribed methodology.Meet month-end submission deadlines.Budgeting and Forecasting: Collaborate with department heads to develop and manage budgets for each market served by the call center.Assist in the preparation of financial forecasts and variance analyses to support strategic decision-making.Financial Reporting: Prepare regular financial reports, and analyses for internal stakeholders and management.Ensure timely and accurate submission of financial reports to regulatory bodies as required.Compliance: Stay informed about relevant accounting regulations and standards in each market to ensure compliance.Work with external auditors to facilitate audits and address any audit-related inquiries.Cross-Functional Collaboration: Collaborate with other departments, such as operations and human resources, to gather relevant financial information and support their initiatives.Provide financial insights to aid in strategic decision-making processes.Process Improvement and Development: Identify opportunities for process improvement and efficiency in financial operations.Implement best practices in accounting procedures to enhance overall financial management.Risk Management: Monitor financial risks and implement strategies to mitigate them.Contribute to the development of risk management policies and procedures.Job Specific Capabilities and Experience:Bachelor's degree in accounting with SAIPA with articles.3 to 5 years' experience in the accounting and management accounting environment.Desirable: - Proven experience in accounting, preferably in a call center business environment.Strong knowledge of accounting principles, financial regulations, and management accounting in multiple jurisdictions.Proficiency in accounting software and Microsoft Excel, Dynamics 365 would be an added advantage.Excellent analytical, organizational, and communication skills.Ability to work collaboratively in a fast-paced, multicultural environment.Person Attributes Cultural Sensitivity: Awareness and respect for diverse cultures to navigate international business practices appropriately.Adaptability: Ability to quickly adapt to changes in accounting standards, tax regulations, and client requirements from various jurisdictions.Analytical Thinking: Strong analytical skills to understand and interpret financial data from different regions and make informed decisions.Attention to Detail: Thoroughness in reviewing financial records and reports to ensure accuracy and compliance with international accounting standards.Communication Skills: Clear and concise communication skills, both written and verbal, to explain financial information to clients with varying levels of financial literacy.Customer Service Orientation: A client-focused mindset with the ability to provide excellent customer service and build positive relationships with clients worldwide.Time Management: Efficient time management skills to handle multiple tasks, meet deadlines, and manage workloads from clients in different time zones.Technical Proficiency: Proficient in accounting software and tools, as well as a strong understanding of international accounting principles and standards.Problem-Solving Abilities: Resourcefulness and the ability to solve complex financial issues, considering international regulations and client-specific challenges.Ethical Integrity: Adherence to high ethical standards, especially important when dealing with sensitive financial information from clients across borders.Team Collaboration: Collaboration and teamwork skills to work effectively with colleagues, clients, and stakeholders from diverse backgrounds.Global Business Awareness: Understanding of global economic trends and their potential impact on financial decisions and reporting.Continuous Learning: Willingness to stay updated on changes in international accounting standards, tax laws, and industry best practices.Stress Management: Ability to handle high-pressure situations and tight deadlines inherent in the fast-paced environment of international finance.